Made in Leith – Dock

“Don’t be British” was just one of Lara Morgan‘s pieces of wisdom for selling and growing a business, at a no-nonsense talk on the Leith barge last night. Be less polite about it, just close the deal.

It was a straight-talking account of how Lara built Pacific Direct, starting with selling pre-threaded sewing kits in her front room, to growing it to 400 staff and eventually selling the business for £20 million 17 years later. What came through loud and clear was a dogged determination and competitiveness to make sales. When asked how she landed one of her biggest accounts, the answer was simple: “I rang them up every day for three years, sometimes three times a day”.

But there was also real creativity in how she made sales. One client baulked at a quote saying it was “painful”, so was told to expect something the next day that would relieve his pain. The following morning he received a tube of Savlon. He’s still got it in desk drawer. And needless to say he accepted the quote.

Even Rocco Forte couldn’t escape, and was threatened with actually being sent a kitchen sink, unless he returned her calls. He picked up the phone after that.

Another piece of advice was to be open and transparent in management. Tell staff how the company is doing. Create a culture where everyone is involved in the highs and lows and is invested in making it work.

And be creative with your management. She paid for staff to go and stay in hotels to see what competitors were doing with their products, and present back on what they were doing better. Staff training, staff entertainment and product development rolled into one. She convinced The Times to run her recruitment ad horizontally, to show how this was a different kind of company. She even put a rose on everyone’s desk on February 13th, to make sure everyone felt a little bit loved regardless of what they got on the 14th. It doesn’t cost a lot to be different, just good ideas and the drive to do them.

So Lara’s set the bar incredibly high for the first in the series of Leithal Thinking Presents. There’ll be more, and if you’re interested in coming to the next one, you can add your name to the list here.

This event was hosted in partnership with Lister McDonald, who enable leaders and businesses to clarify what they want to cause, and empower them to make it a reality.

Lara Morgan has also just brought out a book, More Balls Than Most, available to buy here. And to find out more about what Lara is up to now, check out Company Shortcuts, a collection of frameworks for budding entrepreneurs to do business right.  As it says on the back of her business card, if you’re thinking of setting up or improving a business, “stop fannying about” and do it.